Apple envía una segunda carta de disculpa a los usuarios de MobileMe

Facebook Twitter E-mail

21 Julio 2008 Actualizado 21 Julio 2008, 11:42

Miguel López

Editor

Después de enviar una carta de disculpa por las contínuas caídas del servicio MobileMe extendiendo 30 días el servicio de forma gratuita como compensación, Apple repite modus operandi para disculparse por el cargo de 121 euros que han recibido algunas personas que se inscribieron en el período de 30 días de prueba.

En la carta, Apple argumenta que ese pago es debido a un error en un pequeño pago que se realiza para confirmar la validez de la tarjeta de crédito que hay que introducir para validar una cuenta de MobileMe. En vez del dólar que suele costar ese pago, subió a 121 euros. Apple ha asegurado que los pagos serán devueltos lo antes posible.

Además, para compensar este nuevo error de la compañía, Apple vuelve a extender el período de los usuarios 30 días más, estableciendo ya una bonificación de dos meses gratuitos a cambio de la paciencia de los clientes. Tenéis la carta al completo en la entrada extendida.

Dear MobileMe Member, Apple has identified and resolved an issue that caused an incorrect, temporary authorization hold of 121 GBP to be placed on your credit or debit card when your MobileMe trial account was created. We have addressed the issue and want to apologize for any inconvenience. Typically when you create a new trial account, your credit or debit card is verified by authorizing a small charge (equivalent to USD $1). Unfortunately, an error caused the incorrect amount to be preauthorized for your card. Be assured that this is not a charge, but only an authorization hold. The hold is released by the card-issuing bank after a predetermined period, usually between a week and a month. Where possible, Apple is working to have these holds removed earlier. To show our appreciation for your continued loyalty, we have extended your free trial period by 30 days. This extension is in addition to the 30-day extension of which you were notified on July 16, for a total of 120 days of free MobileMe service. Look for the extension to be reflected in your account settings in the next few weeks. You may now enjoy MobileMe free of charge until [November 8, 2008], after which your annual paid subscription will begin. Thank you for being a MobileMe customer. Sincerely, The MobileMe Team

Vía | Macrumors